The Best Airports in the World 2013

eDreams has just published the ranking of the Best Airports in the World 2013, a study based on thousands of customer opinions collected over the past year. At each airport users evaluated several aspects such as services offered, the variety of shops, restaurants, bars, and waiting lounges.

best airports 2013

Click to see the full results

Asian Airports, the Best in the World

Although the top three positions are held by Asian airports, Narita International in Tokyo, Singapore’s Changi Airport and Suvarnabhumi in Bangkok, for the first time since 2010, two European airports have crept into the top five: Germany’s Hamburg Airport and Sweden’s Stockholm-Arlanda Airport.

In fact, Germany has another highly valued airport for travelers, the Munich Airport, which appears in seventh place, behind Hong Kong International Airport. Finishing off the top 10 ranking are Amsterdam Airport Schiphol (8th), Dubai International Airport (9th) and Helsinki-Vantaa Airport (10th).

Factors such as the attention to passengers, efficient and quick baggage claim, availability of waiting lounges and the selection of eating establishments and shops are crucial elements to meet the needs of travelers and be named one of the best airports in the world.

The Best European airports for Bars & Restaurants, Shopping and Waiting Lounges

Although there are no European airports that come in first for any of these categories, there is a dominant European presence in each of them. For Bars & Restaurants, the Hamburg, Munich and Amsterdam airports mentioned above make the list of top 10 best airports in the world to eat. Other European airports included in this list are the UK’s London Heathrow, Denmark’s Copenhagen Airport and Ireland’s Dublin Airport.

As for the best airports for shopping, the positive opinion of eDreams travelers added Zurich Airport to the ranking. Zurich Airport is the busiest airport in Switzerland, and it also offers a large variety of duty-free shops, restaurants and even child care and a chapel.

The most European dominated category is that of Waiting Lounges, where seven out of the top ten airports chosen by eDreams travelers are from the Old Continent: Hamburg Airport, Dublin International Airport, Munich Airport, Vienna Airport, Zurich Airport, Amsterdam Airport Schiphol and London Heathrow.

Have you ever been to any of these airports? Do you agree with the results of eDreams users? Drop us a note below or let us know what you think on Twitter or Facebook with the hashtag #BestAirports

  • jaister

    Obviously you were paid by the Airports Authority of Thailand or were caught in Thailand for something illegal and had to give a top rating for Suvarnabhumi. There is no way in hell that ‘swampy’ can even be in the top 30. It is the worst newest airport with the worse planning, service, and logistics. Typically in Thailand it was built first before thinking of how it would work.

    • http://blog.edreams.com/ Chelsea

      Hi Jaister, These results are based off of thousands of eDreams customer reviews.

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  • RobinRivaton

    Link to the full report does not work

    • http://blog.edreams.com/ Chelsea

      Hi Robin! We are working on getting it fixed, very sorry about that!

  • EJ

    I experienced really Absurd one.

    On 16th October, I bought a flight ticket going from London, UK to Chicago, US on 30th of December this year. and I ordered just one-way journey ticket which I need to transfer at Detroit.
    but, I got this email saying that I bought another flight ticket going from Chicago to London on 21th, January in 2015. I swear to God I never bought this ticket. So I emailed to ask the customer service to sort out this problem which I wanted to cancel the whole tickets.

    Because I was really embarrassed and I could not trust the eDreams Service anymore.
    and I got another email yesterday saying that the ticket is just non-refundable and they sent another flight ticket which I did not get at all.

    I booked a ticket on 16th last week, and asked cancellation on the day right after I got an absurd email. and did not get any respond. and on monday the company get out of the money from my account and said tuesday which is yesterday it is non-refundable because it is now confirmed. This is absurd in the extreme. If edreams is not a fraud, please sort out this matter as soon as possible.

    My booking confirmation number is: 587486943-4ZIFG3